Service offerings
Have a technical issue? Contact support or access online troubleshooting
At Evosep we offer a range of different service and support plans to make sure you always get the best out of your Evosep Instrument. This means you get the benefit of our fast and professional factory support, as well as our collaboration with a network of expert service providers to offer local service.
Benefit from
- Maximum uptime by priority support
- On-site support with guaranteed response time
- Managed operating costs
- Qualification services available
Contact your local sales representative for details, more information, or an in-depth discussion about your needs. Find your local sales rep here or reach out at sales@evosep.com.
Choose the right service plan
Evosep Service Plans are available with different coverage and response time guarantees.
All service contracts are available with Installation and/or Operational Qualifications. Terms and conditions apply. Not available in all regions.
Endurance service
Endurance service is recommended to keep your Evosep Instrument running at its best, while covering defects and breakdowns in expensive spare parts. This includes spare parts coverage, one scheduled Preventive Maintenance visit, and priority remote support.
Performance Service
On top of what is included in the Endurance service, the Performance service covers wear parts. This ensures maximum uptime and that Evosep Instrument maintenance and associated costs are under control. Fast on-site response time reduces operational risks.
Excellence service
For complete peace of mind, the Excellence service offers comprehensive managed support by Evosep experts, including user troubleshooting and wear part replacement (remotely and on-site within 3 business days) on top of Performance service benefits.
“Qualified LC-MS Instrumentation ensures we can deliver GMP-compliant data for all clinical stages and into commercialization”
Hear from Alphalyse, a world-leading Host Cell Protein (HCP) analysis service Contract Research Organization (CRO), as they explain how instrument qualification creates real value for end customers. In this video, Alphalyse highlights how qualified instruments give confidence that systems are performing as intended and assure them and their HCP customers that the data generated is accurate and reliable.
Evosep Qualification Service Offerings
For regulated laboratories and those maintaining high quality standards Evosep offers qualification services in combination with service plans.
Installation Qualification (IQ)
The Installation Qualification ensures that the Evosep Eno is delivered as designed and specified, properly installed in the selected environment, and that the environment is suitable for the instrument.
Operational Qualification (OQ)
The Operational Qualification ensures that the Evosep Eno or Evosep One will function within its operational specifications and is fit for its intended use.
Spare and wear parts
Here you can find an overview of all spare and wear parts covered in the Evosep service contracts.
Do you have a technical question?
Our service engineers are here to guide you through any technical difficulties you may encounter, ensuring a smooth and productive experience with Evosep. Simply fill out the request form, and a member of our support team will reach out to assist you promptly. For more information about our service plans, please reach out to sales@evosep.com.
