Our team of Support Specialists and Service Engineers strive to provide fast and professional support and service.

Here you can explore a range of our different support options or find additional information on how to get started yourself. Should you still need information of more assistance, do not hesitate to reach out to our support team. 

Evosep Service & Support

Our team of Support Specialists and Service Engineers strive to provide fast and professional support and service.

Here you can explore a range of our different support options or find additional information on how to get started yourself. 

Have a technical issue? Contact support or access online troubleshooting

LET YOUR RESEARCH TAKE CENTER STAGE,
FREE FROM OPERATIONAL COMPLEXITIES

At Evosep, we are dedicated to ensure a seamless experience with your Evosep One with fast and professional support and service. We are working closely with a network of expert service providers to offer local support.

  • 90% of cases solved remotely 
  • Support requests answered <24 hours
  • Expert guidance from hands-on specialists

Our service plans offer a range of support, from basic online assistance to advanced coverage that includes preventive maintenance visits, spare parts, and wear parts.

This not only ensures that your Evosep One operates seamlessly but also gives you peace of mind by turning unexpected costs into manageable expenses. We successfully resolve 90% of these cases remotely. You can rely on expert guidance, with quick responses within 24 hours and on-site assistance within six workdays, minimizing any disruptions to your work.

“Our team of highly skilled engineers ensures that customer inquiries and technical difficulties are addressed promptly, typically within 24 hours”

Ole Tang Sørensen

Director of Factory Support

What do our users say? 

We listen closely to our users and use their input to drive continuous innovation.

In this video, you can meet our customer at the HiLIFE Proteomics Unit, University of Helsinki, as they share their firsthand experience with Evosep service and support.

 

Choose a tailored service plan

Explore our range of comprehensive service plans designed to ensure the optimal performance and longevity of your Evosep One system beyond the initial warranty period. From basic online support to all-inclusive coverage, we have tailored plans to meet your specific needs.

  • Basic service
  • Endurance service
  • Performance service

We offer a targeted range of services for the Evosep One, in addition to complimentary telephone and remote support and express shipping of necessary components. Download our support overview to learn more about our different support offerings. 

Already Know what you are looking for? 

The Evosep One is simple by design and so should getting the help you need to get started yourself. Here you can explore different options to find answers to the most asked questions. Should you still need information or more assistance, do not hesitate to reach out to our support team. 

Service offerings

Explore our service offerings and choose the right plan for you and your research.

Automation

Access protocols, print files and tech guides for automated solutions of Evotip loading

Documentation

Access the latest documentation for the Evosep One

Software updates

Access the latest software and firmware releases.

 

Pump example data

Find graphs displaying procedure and sample run graph data.

Troubleshooting

Access troubleshooting information and decision trees

Video tutorials

Let us guide you through some of the most common procedures.

MS connections

Find an overview of different MS source connections.

FAQ

See answers to the most frequently asked questions by our users

How we do service and support

At Evosep, service and support are always within reach. In this video you can meet Thomas Lambert, Technical Support Specialist at Evosep, and learn a little more about our service and support team and how we support our users.

What do our users say about Evosep Service and Support

“The response time is always really fast, usually if you have any questions they are almost immediately answered.”

Salla Keskitalo

Head of Laboratory, HiLIFE Proteomics Unit, University of Helsinki

Do you have a technical question? 

Our service engineers are here to guide you through any technical difficulties you may encounter, ensuring a smooth and productive experience with Evosep. Simply fill out the request form, and a member of our support team will reach out to assist you promptly