Evotip Pure can bind approximately 1µg of pure peptides. However, presence of different organic molecules in the sample can reduce the binding capacity through competition, and the optimal sample load may also be dependent on other workflow components.
If you have tried the online guides but not yet resolved your issue we recommend you reach out to our team of experts at support@evosep.com with details of the issue, what has been tried to date and the log files from all the diagnostic tests. Our support team covers...
To ensure the fastest possible response from our team, the best way to reach us is to send an email to support@evosep.com. Priority is given to users with an Evosep service contract. Ideally, you would have already done all 5 diagnostic tests (as explained in...
Evosep systems are built to be robust and easy to use. Most troubleshooting and maintenance can be performed by the user independently with our remote support without requiring an engineer visit. The Evosep interactive online troubleshooting guide will help you...
The User Manual contains details on the required maintenance. In short, the maintenance requirements are to empty, flush and refill solvent bottles with fresh solvents weekly. This should be followed by the Solvent exchange procedure. The Evosep Eno and Evosep One...
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